Shipping policy
Shipping Policy
Thank you for shopping with [Your Store Name]. Please review the information below regarding how and when your order will be shipped.
Order Processing All orders are processed within 1–4 business days (Monday–Friday, excluding holidays) after your order is placed. You'll receive a confirmation email once your order ships. During high-volume periods (sales, holidays, new launches), processing may take slightly longer.
Shipping Rates Shipping costs are calculated at checkout based on your location and the items in your cart. Any free-shipping promotions will be clearly noted at checkout and applied automatically.
Estimated Delivery Times Once your order has shipped, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- Europe & United Kingdom: 7–15 business days
- Australia & New Zealand: 7–18 business days
- Rest of the world: 10–20 business days
These are estimates, not guarantees. Total time = processing time + delivery time. Delivery windows can vary due to carrier delays, customs clearance, weather, or other factors outside our control.
Order Tracking A tracking number will be emailed to you once your order ships. Please allow 2–5 business days for tracking information to update after you receive it. If you haven't received tracking within [X] business days, contact us at [support@yourstore.com].
Customs, Duties & Taxes Orders shipped outside [Your Country] may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict their amount.
Shipping Delays While we work to deliver every order on time, occasional delays may occur due to circumstances beyond our control (carrier issues, customs, peak seasons, etc.). We appreciate your patience and are happy to help track down any order that seems delayed.
Incorrect or Incomplete Addresses Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for reshipment costs.
Lost or Stuck Packages If your tracking shows no movement for an extended period or your package is marked delivered but not received, please contact us at [support@yourstore.com] and we'll work with the carrier to resolve the issue.
Multiple Shipments If you order multiple items, they may ship separately and arrive on different days. You won't be charged extra shipping for split deliveries.
Contact Us Questions about your order or shipping? Reach us at [support@yourstore.com] and we'll get back to you within [24–48] hours.